Voise - Support

Voise Support Quick Guide

Voise Support Numbers

a. 1300 799 280 (local call cost, or 25c on Voise)
b. 03 9012 5000 (Voise via VoIP)
c. 03 9445 2222 (Voise via PSTN)


	Server Address and IP a. sip.voise.com.au b. 203.221.25.10 Dial Plan (*xx\|13[1-9]xxxS0\|1300xxxxxxS0\|1800xxxxxx\|000S0\|0011xxxxxx.\|<0:61>[2-9]xxxxxxxxS0\|xxxxxxxxxxxx.)

IP Address of Hardware

a. PAP2, SPA2000, SPA3000

a. Lift handset, dial ‘****’ then press ‘110#’.

b. Billion 7402VL, Billion 7100SV, Linksys WRT54GP2, Linksys RT31P2

a. On customer PC

i. Click ‘Start’
ii. Click ‘run’
iii. Type ‘cmd’
iv. Type ‘ipconfig’
v. IP is the default gateway listed

c. ZyXEL P2002

a. Change IP address of PC to:

i. 192.168.5.2

b. Type in to web browser: 192.168.5.1

d. Grandstream BT101

a. Lift the handset and press the ‘menu’ button.


	Codecs a. G729a – 31.2Kbps or approx 13.5MB per hour each way. b. G711a/µ – 87.2Kbps or approx 39.3MB per hour each way.

Common Port Forwards

a. PAP2, SPA3000 and SPA2000

a. SIP Port: 5060 TCP/UDP
b. RTP Ports: 10,000 – 20,000 (16384 – 16482) UDP

b. X-Lite and Voise SIP Phone

a. SIP Port: 5060 TCP/UDP
b. RTP Port: 8000 UDP

c. Grandstream BT101

a. SIP Port: 5060 TCP/UDP
b. RTP Port: 5004 UDP

d. ZyXEL P2002

a. SIP Port: 5060 TCP/UDP
b. RTP Ports: 50,000 – 50,002 UDP